BEECH RIVER MILL
TERMS, CONDITIONS, & OUR WARRANTY
Terms & Conditions
Returns, Refunds and Cancellations
All of our orders are custom. Once the order has been accepted and the initial payment received, it cannot be cancelled for any reason. If an order is cancelled the customer will still be responsible for the full purchase price of the order as detailed in original authorized estimate.* We always work with our clients to meet their needs and we can make authorized changes before we begin production. Change orders will be billed accordingly. Products that do not meet our quality standards will be repaired or, if repair is not possible, remade. We cannot be responsible for faulty installation, incorrect measurements, incorrect specifications, or alteration by another party.
We reserve the right to inspect products prior to repair or remake. Non-defective or altered products will be returned freight collect without credit being issued or repair being made. Beech River Mill will not be responsible for any unauthorized repair charges from another party.
Shipping, Handling, and Delivery
Beech River Mill will require a signature authorization for every order we accept. Your order will be created for you, using the specifications and dimensions approved by you. We will build accurately to your specifications, but know that slight variations in dimensions and tolerances may occur, which is common to millwork. We will work diligently to ship your order on or before your estimated ship date, but please recognize that each order is a unique project for our craftsman requiring time and expertise to complete. Beech River Mill will not be held responsible for any extraneous charges incurred in the event of late shipment. We will craft your product per the authorized estimate regardless of attachments, drawings, or purchase orders provided unless this information is included in the authorized estimate. It is the customer’s responsibility to verify that the information contained in the estimate is accurate. *
Beech River Mill will honor all applicable paint manufacture warranties at the sole discretion of Beech River Mill.
Items not Covered:
In the period during which the wood product adapts to its installed environment, one or more of the following adaptations may occur: weather marking; minor expansion and contraction between face frames, slats, panels, and joinery; limited cupping, cracking, bowing, or warping. These are natural and are not covered under this limited warranty.
Any post-delivery modification to the product which contributes to product failure will void this warranty in full.
Under no circumstances will Beech River Mill be responsible for subcontractor or labor charges of any nature. This warranty does not cover any conditions or damages caused during shipping or resulting from accidents, alterations, misuse, abuse, misapplication, exposure to the elements, fire, flood, improper maintenance, wood tannin leaching, failure to follow written or verbal care instructions, acts of God, or normal wear and tear.
Beech River Mill will not be held liable for any legal costs incurred if actions are taken against the company Beech River Mill, its parent corporation DRO Corporation, or RABEDO, LLC.
There are no warranties which extend beyond the description of the face hereof.
Claims under this Limited Warranty:
This warranty is nontransferable.